Thank you for shopping with us at the Hebert Candy Mansion. We value your questions and feedback. Please feel free to contact us. Address: 575 Hartford Turnpike, Shrewsbury, MA 01545 Telephone: 1.866.432.3781 x243 or 1.508.845.8051 x243 Fax: 508.842.3065 email: gdow@hebertcandies.com Packaging Charge A flat rate $1.00 packaging charge is added to the shipping charge for each order. Return Policy We want you to be completely happy with your purchase. If you would like to return a purchase, please contact our customer service department at 1.866.432.3781 x247 or by email at: jkamendulis@hebertcandies.com Damaged Goods We make every effort to pack your shipment to protect it from damage during transit. However In the event you receive your order damaged, you must file a claim with the shipper. We can not be responsible for damage in transit. Warm Weather Shipping Due to the delicate nature of fine chocolate, additional packaging may become necessary to protect the product from temperatures above 70 degrees. This packaging requires additional handling and packaging costs. Please contact customer service for details on these costs at 1.866.HEBERT1 X243.